1. Membership Billing
ÉLEVÉ LUXE is a private verified luxury social membership platform. Premium and VIP memberships are billed monthly through our secure payment processor, PayPal. The billing descriptor reads "Private verified luxury membership access."
2. Free Trial
Eligible plans may include a free trial. You will not be charged during the trial window. You may cancel at any time before the trial ends to avoid a charge.
3. Cancellations
You may cancel your membership at any time from Account → Membership → Manage Billing. To avoid being charged for the next billing cycle, your cancellation must be completed before your next scheduled renewal date. Once canceled, your membership will remain active through the end of your current paid billing period and will not renew.
4. Refunds
Membership fees are non-refundable once a billing period has begun, except in limited circumstances involving duplicate charges, verified billing or technical errors that prevented access to the platform, or accounts removed by ÉLEVÉ before meaningful use of the paid period. Any exception will be reviewed on a case-by-case basis.
5. Event Refund Policy
All event payments are final and non-refundable unless an event is canceled by Élevé Luxe Connect.
If an event is canceled by Élevé Luxe Connect, members may receive a refund, event credit, or transfer to a future event.
No-shows and late cancellations are non-refundable.
For full details, see our dedicated Event Refund Policy. For assistance, contact support@eleveluxeconnect.com.
6. Chargebacks
Please contact concierge before initiating a chargeback so we can resolve the issue directly. Fraudulent chargebacks result in account termination.
7. Contact
Email support@eleveluxeconnect.com or open a ticket at /support-request.